Remote Call Center Pro — Service-Driven & Data-Savvy

Ascensus; Phoenix (AZ); On-site; USD 22,000 - 30,000; Full time

Job summary

Ascensus is seeking customer-focused individuals for remote roles supporting retirement and government savings services. The position starts with a training period 9:00 am–5:30 pm EST for 4–6 weeks, followed by a 11:30 am–8:00 pm EST shift.

Candidates will handle claims processing, customer inquiries, and related transactions with emphasis on accuracy and confidentiality. Ideal applicants have a high school diploma or GED, 1+ year of call center experience, and strong Excel/Office skills.

Qualifications

• High school diploma or GED or equivalent experience.
• 1+ years of call center or customer service experience preferred.
• Proficiency with Microsoft Office and Excel; familiarity with claims processing or benefit card systems.
• Excellent listening, verbal and written communication skills; ability to handle stressful customer situations.
• Detail-oriented, flexible, and self-motivated.

Responsibilities

• Examine, review, process, calculate and pay claims based on information and plan design; administer payments as needed.
• Respond to account owners and participant inquiries; meet service levels and provide proactive support.
• Process financial and non-financial transactions timely and accurately.
• Demonstrate flexibility and teamwork; maintain HIPAA compliance and confidentiality.

Skills

Customer service

Communication skills

Stress management

Attention to detail

Education

High school diploma or GED

Tools

Microsoft Office

Excel

Claims processing systems

Job description

Ascensus is seeking customer-focused individuals for remote roles supporting retirement and government savings services. The position starts with a training period 9:00 am–5:30 pm EST for 4–6 weeks, followed by a 11:30 am–8:00 pm EST shift.

Candidates will handle claims processing, customer inquiries, and related transactions with emphasis on accuracy and confidentiality. Ideal applicants have a high school diploma or GED, 1+ year of call center experience, and strong Excel/Office skills.