Remote Bilingual Spanish Customer Support Specialist

VXI Global Solutions; United States; Remote; USD 18,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, and vision insurance

Paid training

Referral for life program

Career growth opportunities

Supportive remote environment

Job summary

VXI Global Solutions is seeking a Customer Relations Representative to enhance automotive customer and dealership experiences. You will listen to customer concerns, research solutions, and guide customers through recalls, warranties, and connected services with a focus on clear communication and empathy.

You’ll collaborate with dealership partners, manage multiple systems, and escalate when needed while maintaining a high standard of customer care in a remote team environment.

Qualifications

• Excellent communication and listening skills.
• Empathetic problem solving.
• Comfortable with technology and multi-software environments.
• Detail oriented and organized.

Responsibilities

• Interact with customers via calls, provide empathetic and timely assistance.
• Advocate for customers and coordinate with dealerships as needed.
• Collaborate with dealerships to address concerns and guide customers through next steps.
• Research customer concerns and propose accurate solutions.
• Assist with recall, warranty, and connected services questions.
• Support in-vehicle tech issues including pairing and navigation.
• Document interactions and manage multiple systems concurrently.
• Escalate issues per procedures while owning the customer experience.

Job description

VXI Global Solutions is seeking a Customer Relations Representative to enhance automotive customer and dealership experiences. You will listen to customer concerns, research solutions, and guide customers through recalls, warranties, and connected services with a focus on clear communication and empathy.

You’ll collaborate with dealership partners, manage multiple systems, and escalate when needed while maintaining a high standard of customer care in a remote team environment.