Bilingual Spanish Auto Support Specialist

VXI Global Solutions; Idaho; Remote; USD 21.000 - 22.000; Vollzeit

Benefits dieser Stelle

Competitive pay

Medical/dental/vision insurance

Paid training

Life referral program

Career growth

Remote environment

Inclusive culture

Zusammenfassung

VXI Global Solutions is seeking a Customer Relations Representative to assist automotive customers and dealership teams. You will listen to concerns, research solutions, and guide customers through recall, warranty, and connected services questions.

The role emphasizes empathy, accuracy, and effective communication. Responsibilities include handling calls, coordinating with dealerships, and ensuring a positive ownership experience.

Qualifikationen

• Excellent communication and empathy when assisting customers and dealerships.
• Ability to research issues and provide accurate solutions.
• Detail-oriented with strong multi-tasking and time management.
• Comfortable learning new software and systems.

Aufgaben

• Answer incoming calls and provide empathetic, timely assistance to customers.
• Own customer concerns and help identify best path to resolution.
• Collaborate with dealerships to address concerns and coordinate information.
• Research concerns using internal systems to find accurate solutions.
• Assist with recalls, warranty questions, and customer support programs.
• Support connected services enrollment and troubleshooting for in-vehicle tech.
• Document interactions accurately and maintain consistent processes.
• Maintain excellent attendance and punctuality.

Kenntnisse

Strong communicator

Empathetic

Tech-savvy

Research skills

Detail-oriented

Multi-tasking

Time management

Independent worker

Team collaboration

Attendance & punctuality

Tools

CRM software

Jobbeschreibung

VXI Global Solutions is seeking a Customer Relations Representative to assist automotive customers and dealership teams. You will listen to concerns, research solutions, and guide customers through recall, warranty, and connected services questions.

The role emphasizes empathy, accuracy, and effective communication. Responsibilities include handling calls, coordinating with dealerships, and ensuring a positive ownership experience.