Bilingual Spanish Auto Support Specialist

VXI Global Solutions; Pennsylvania; Remote; USD 19,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, vision benefits

Paid training

Referral program

Career growth

Remote work environment

Inclusive culture

Job summary

VXI Global Solutions is seeking a Customer Relations Representative to support automotive customers and dealership teams. You will listen to concerns, research solutions, and coordinate with dealership staff to resolve issues, ensuring a positive ownership experience.

The role emphasizes empathy, clear communication, and efficient problem-solving in a remote-friendly environment, with emphasis on accuracy and excellent attendance.

Qualifications

• Excellent customer service and communication skills with customers and dealerships.
• Ability to research information and provide accurate solutions.
• Strong problem-solving, documentation, and follow-up capabilities.
• Comfort with technology and learning new software systems.
• Detail-oriented, organized, and reliable in a fast-paced environment.
• Able to collaborate remotely and with teammates as needed.
• Empathetic, patient, and professional in all interactions.

Responsibilities

• Answer inbound calls and provide empathetic, timely assistance.
• Own customer concerns and coordinate resolution with dealerships.
• Research issues and guide customers to best available options.
• Assist with recalls, warranty, and connected services guidance.
• Troubleshoot in-vehicle tech and connectivity problems.
• Document interactions accurately and manage multiple systems.
• Escalate issues per procedures while maintaining ownership.
• Contribute to a positive customer experience and outcomes.

Skills

Customer service

Communication

Problem solving

Tech savvy

Multitasking

Time management

Detail oriented

Team collaboration

Independent work

Empathy

Job description

VXI Global Solutions is seeking a Customer Relations Representative to support automotive customers and dealership teams. You will listen to concerns, research solutions, and coordinate with dealership staff to resolve issues, ensuring a positive ownership experience.

The role emphasizes empathy, clear communication, and efficient problem-solving in a remote-friendly environment, with emphasis on accuracy and excellent attendance.