Bilingual Spanish Customer Care Advocate (Remote)

VXI Global Solutions; Alabama; Remote; USD 19,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, vision insurance

Paid training

Referral for Life program

Career growth opportunities

Supportive remote environment

Inclusive culture

Job summary

VXI Global Solutions in the United States seeks a Customer Relations Representative to support automotive customers and dealership teams. You will listen to questions, research solutions, and guide customers and dealerships toward effective resolutions.

The role emphasizes clear communication, empathy, and accurate documentation in a fast-paced remote environment. You will coordinate with dealerships, assist with recalls, warranty questions, and connected services, and use internal resources to

Qualifications

• Strong communicator who can build rapport with customers and dealerships.
• Compassionate, patient problem solver with active listening.
• Comfortable with technology and learning new software.
• Ability to research information independently and use resources.
• Detail-oriented and organized with multiple systems.

Responsibilities

• Engage with customers by answering calls and providing empathetic, timely assistance.
• Own customer concerns and help identify the best resolution path.
• Collaborate with dealerships to address issues and coordinate info.
• Research concerns and follow through to ensure effective solutions.
• Provide guidance on recalls, warranty parameters, and support programs.
• Assist with connected services enrollment and troubleshooting.
• Support in-vehicle tech issues including pairing and navigation.
• Document interactions accurately and manage multiple tasks.

Skills

Communication skills

Empathy

Tech-savviness

Research skills

Attention to detail

Time management

Problem solving

Team collaboration

Reliability

Motivation

Job description

VXI Global Solutions in the United States seeks a Customer Relations Representative to support automotive customers and dealership teams. You will listen to questions, research solutions, and guide customers and dealerships toward effective resolutions.

The role emphasizes clear communication, empathy, and accurate documentation in a fast-paced remote environment. You will coordinate with dealerships, assist with recalls, warranty questions, and connected services, and use internal resources to