Bilingual Spanish CSR - Remote Customer & Dealer Support

VXI Global Solutions; Arizona; Vor Ort; USD 19.000 - 25.000; Vollzeit

Benefits dieser Stelle

Competitive pay

Medical insurance

Dental insurance

Vision insurance

Paid training

Referral program

Career growth

Remote environment

Inclusive culture

Zusammenfassung

VXI Global Solutions in Arizona is hiring a Customer Relations Representative to support automotive customers and dealerships. You will listen to concerns, research solutions, and provide guidance, coordinating with dealership personnel when needed.

The role focuses on empathetic, clear communication, problem solving, and helping customers navigate recalls, warranty questions, connected services, and other vehicle-related topics. A positive, customer-centered attitude is essential.

Qualifikationen

• Excellent communication and empathy to handle customer concerns.
• Ability to learn new software and navigate multiple systems.
• Detail-oriented with strong problem-solving skills.
• Capable of working in a fast-paced customer service environment.

Aufgaben

• Answer incoming calls and provide empathetic, timely assistance.
• Own customer concerns and help identify the best resolution.
• Coordinate with dealerships to address issues and share information.
• Research issues using internal systems to find accurate solutions.
• Assist with recalls, warranty questions, and customer support programs.
• Explain processes and next steps clearly, adapting to customer needs.

Jobbeschreibung

VXI Global Solutions in Arizona is hiring a Customer Relations Representative to support automotive customers and dealerships. You will listen to concerns, research solutions, and provide guidance, coordinating with dealership personnel when needed.

The role focuses on empathetic, clear communication, problem solving, and helping customers navigate recalls, warranty questions, connected services, and other vehicle-related topics. A positive, customer-centered attitude is essential.