Remote Bilingual Spanish Customer Advocate

VXI Global Solutions; Michigan; Remote; USD 19,000 - 25,000; Full time

Benefits offered by this job

Competitive Pay

Benefits

Paid Training

Referral program

Career growth

Remote environment

Inclusive culture

Job summary

VXI Global Solutions is seeking a Customer Relations Representative to assist automotive customers and dealership teams. You will listen to concerns, research solutions, and coordinate with dealerships when needed to deliver a positive ownership experience.

You will handle recalls, warranty questions, and connected services while providing clear guidance and empathetic support. The role emphasizes accuracy, teamwork, and customer-focused problem solving.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to listen carefully and respond professionally.
• Comfortable learning new software and technologies.
• Independent research using available resources to resolve issues.
• Detail-oriented with strong organizational skills.
• Calm and professional under pressure in a fast-paced environment.
• Self-motivated, collaborative, and accountable.
• Willing to follow escalation procedures when needed.

Responsibilities

• Handle customer calls with empathy and timely assistance.
• Own and resolve customer concerns, guiding to best outcome.
• Collaborate with dealerships to coordinate information.
• Research and apply solutions to issues presented by customers.
• Explain recalls and customer support programs clearly and next steps.
• Assist with warranty questions and dealership processes.
• Help customers with connected services enrollment and troubleshooting.
• Provide guidance on in-vehicle technology and navigation.
• Document interactions accurately and follow procedures.
• Maintain attendance and punctuality to support customers.

Skills

Empathy

Active listening

Problem solving

Research skills

Multi-tasking

Communication

Job description

VXI Global Solutions is seeking a Customer Relations Representative to assist automotive customers and dealership teams. You will listen to concerns, research solutions, and coordinate with dealerships when needed to deliver a positive ownership experience.

You will handle recalls, warranty questions, and connected services while providing clear guidance and empathetic support. The role emphasizes accuracy, teamwork, and customer-focused problem solving.