Remote Automotive Customer Experience Advocate

VXI Global Solutions; United States; Remote; USD 17,000 - 24,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid training

Referral program

Career growth

Remote team

Inclusive culture

Job summary

VXI Global Solutions is seeking a Customer Relations Representative for our Remote Call Center to support automotive customers and dealership teams. You will listen to concerns, research solutions, provide guidance, and collaborate with dealerships to resolve issues and explain recalls, warranties, and connected services options.

This role emphasizes empathy, clear communication, and problem solving in a fast-paced environment.

Qualifications

• Strong communication skills and ability to empathize with customers.
• Ability to solve problems and document details accurately.
• Comfort with learning new software and systems.

Responsibilities

• Engage with customers by answering calls and providing empathetic, timely assistance.
• Own customer concerns and guide to best resolution.
• Collaborate with dealerships to coordinate information for issue resolution.
• Research concerns to identify accurate, appropriate solutions.
• Explain recalls, warranties, and connected services options.

Skills

Communication

Empathy

Problem solving

Multi-tasking

Attention to detail

Attendance

Independence

Team collaboration

Tools

CRM software

Job description

VXI Global Solutions is seeking a Customer Relations Representative for our Remote Call Center to support automotive customers and dealership teams. You will listen to concerns, research solutions, provide guidance, and collaborate with dealerships to resolve issues and explain recalls, warranties, and connected services options.

This role emphasizes empathy, clear communication, and problem solving in a fast-paced environment.