Remote Bilingual Spanish Customer Support Specialist

VXI Global Solutions; Texas; Remote; USD 18.000 - 26.000; Vollzeit

Benefits dieser Stelle

Comprehensive benefits

Paid training

Referral for life program

Career growth

Remote environment

Inclusive culture

Zusammenfassung

VXI Global Solutions is seeking a Customer Relations Representative to support automotive customers and dealership partners. You will listen to questions, provide guidance, and coordinate with dealerships to resolve issues efficiently.

You’ll work across recalls, warranties, connected services, and vehicle technology, documenting interactions and maintaining high-quality customer experiences. This role emphasizes empathy, problem-solving, and clear communication in a fast-paced environment.

Qualifikationen

• Clear communicator who builds rapport with customers and dealership personnel.
• Compassionate, patient problem solver who listens and helps.
• Comfortable with technology and learning new software.
• Able to research information independently using resources.
• Detail-oriented and organized across multiple systems.
• Calm, professional, solution-focused with frustrated customers.

Aufgaben

• Answer incoming calls with professional, empathetic assistance.
• Own customer concerns and identify best paths to resolution.
• Coordinate with dealerships to address concerns.
• Research concerns and follow through with effective solutions.
• Assist with recalls, warranty, and related programs guidance.
• Support connected services enrollment and troubleshooting.
• Provide technical assistance for in-vehicle systems.
• Document interactions accurately and maintain records.
• Escalate issues per procedures while owning the experience.

Kenntnisse

Strong communicator

Empathy

Tech-savvy

Research skills

Detail-oriented

Multi-tasking

Professional demeanor

Team collaboration

Accountable

Customer focus

Attendance & punctuality

Jobbeschreibung

VXI Global Solutions is seeking a Customer Relations Representative to support automotive customers and dealership partners. You will listen to questions, provide guidance, and coordinate with dealerships to resolve issues efficiently.

You’ll work across recalls, warranties, connected services, and vehicle technology, documenting interactions and maintaining high-quality customer experiences. This role emphasizes empathy, problem-solving, and clear communication in a fast-paced environment.