Bilingual Spanish Customer Care Specialist

VXI Global Solutions; Pennsylvania; Remote; USD 21.000 - 22.000; Vollzeit

Benefits dieser Stelle

Competitive pay

Medical/dental/vision insurance

Paid training

Referral program

Career growth

Remote environment

Inclusive culture

Zusammenfassung

VXI Global Solutions is seeking a Customer Relations Representative to support automotive customers and dealership teams. You will listen to questions, research solutions, provide guidance, and coordinate with dealerships for timely resolutions.

This role also covers recalls, warranty questions, and connected services, requiring clear documentation, empathy, and effective communication in a fast-paced remote environment.

Qualifikationen

• Strong communicator who can build rapport with customers.
• Compassionate, patient problem solver.
• Comfortable with technology and learning new software applications.
• Able to research information independently.
• Detail-oriented and organized with multiple priorities.
• Calm and professional in fast-paced environments.
• Willing to collaborate when needed and take ownership.

Aufgaben

• Answer incoming calls with empathetic, timely assistance.
• Own customer concerns and coordinate resolution.
• Partner with dealerships to address issues and guide next steps.
• Research concerns and determine effective solutions.
• Assist with recalls, warranties, and customer support programs.
• Support connected services enrollment and troubleshooting.
• Document interactions and navigate multiple software systems.
• Escalate when necessary while maintaining ownership of the customer experience.

Kenntnisse

Customer service

Communication

Empathy

Problem solving

Research skills

Attention to detail

Time management

Independence

Team collaboration

Jobbeschreibung

VXI Global Solutions is seeking a Customer Relations Representative to support automotive customers and dealership teams. You will listen to questions, research solutions, provide guidance, and coordinate with dealerships for timely resolutions.

This role also covers recalls, warranty questions, and connected services, requiring clear documentation, empathy, and effective communication in a fast-paced remote environment.