Remote Bilingual Call Center Specialist

Ascensus; Detroit (MI); On-site; USD 19,000 - 23,000; Part time

Job summary

Ascensus is hiring a remote Call Center Representative responsible for providing customer service for account-based employee benefit plans. The role requires bilingual skills in English and Spanish, with a preference for candidates having previous customer service experience.

You will handle inquiries from participants and financial advisors, providing high-quality service through phone, email, or chat. Flexible working hours and a robust training program are included to ensure your success.

Qualifications

• 1+ years of call center or customer service experience preferred.
• Ability to handle customer inquiries in a timely manner.
• Computer proficiency is a requirement.

Responsibilities

• Serve as a Call Center Representative providing customer service.
• Process requests regarding account-based employee benefit plans.
• Respond to inquiries from participants and financial advisors.

Skills

Bilingual in English and Spanish

Customer service experience

Proficiency with Microsoft Office

Excellent listening skills

Detail-oriented

Education

High school diploma or GED

Job description

Ascensus is hiring a remote Call Center Representative responsible for providing customer service for account-based employee benefit plans. The role requires bilingual skills in English and Spanish, with a preference for candidates having previous customer service experience.

You will handle inquiries from participants and financial advisors, providing high-quality service through phone, email, or chat. Flexible working hours and a robust training program are included to ensure your success.