Remote Bilingual Call Center Specialist

Ascensus; Houston (TX); On-site; USD 21,593 - 30,754; Full time

Job summary

Ascensus is seeking a Call Center Representative, a fully remote position, focused on customer service within employee benefit plans. Responsibilities include managing inquiries through various channels and ensuring compliance with regulations.

Applicants should be bilingual in English and Spanish, possess customer service experience, and be proficient in Microsoft Office. The role offers flexible hours and aims to provide high-quality service to participants.

Qualifications

• 1+ years of call center or customer service experience preferred.
• Proficiency with Microsoft Office and Excel applications is required.
• Strong listening, verbal and written skills are essential.

Responsibilities

• Provide customer service and processing for employee benefit plans.
• Handle inquiries via phone, email, or chat.
• Ensure compliance with HIPAA and other regulations.

Skills

Bilingual in English and Spanish

Customer service experience

Flexibility and team-orientation

Proficiency in Microsoft Office and Excel

Education

High school diploma or GED

Tools

Claims processing systems

Job description

Ascensus is seeking a Call Center Representative, a fully remote position, focused on customer service within employee benefit plans. Responsibilities include managing inquiries through various channels and ensuring compliance with regulations.

Applicants should be bilingual in English and Spanish, possess customer service experience, and be proficient in Microsoft Office. The role offers flexible hours and aims to provide high-quality service to participants.