Remote Bilingual Call Center Specialist

Ascensus; Albuquerque (NM); On-site; USD 21,593 - 30,754; Full time

Job summary

Ascensus is seeking a Call Center Representative who will provide customer service and handle requests for employee benefit plans. This position is fully remote and requires bilingual proficiency in English and Spanish.

The ideal candidate will possess a high school diploma or GED, with 1+ years of customer service experience. Responsibilities include managing inquiries via phone and email, ensuring confidentiality, and complying with all regulations. Training is provided, and proficiency in Microsoft Office is essential.

Qualifications

• Bilingual in English and Spanish required.
• 1+ years of call center or customer service experience preferred.
• Ability and proficiency with Microsoft Office and Excel applications.

Responsibilities

• Provide customer service and process requests for employee benefit plans.
• Handle calls, emails, and chat inquiries from account owners and participants.
• Process financial and non-financial transactions accurately.

Skills

Bilingual in English and Spanish

Customer service

Microsoft Office proficiency

Claims processing skills

Excellent listening skills

Education

High school diploma or GED

1+ years of call center experience

Job description

Ascensus is seeking a Call Center Representative who will provide customer service and handle requests for employee benefit plans. This position is fully remote and requires bilingual proficiency in English and Spanish.

The ideal candidate will possess a high school diploma or GED, with 1+ years of customer service experience. Responsibilities include managing inquiries via phone and email, ensuring confidentiality, and complying with all regulations. Training is provided, and proficiency in Microsoft Office is essential.