Remote Bilingual Call Center Specialist

Ascensus; Phoenix (AZ); On-site; USD 21,593 - 30,754; Full time

Job summary

Ascensus is looking for a Call Center Representative to provide exceptional customer service remotely. This position requires proficiency in handling account-based employee benefit plans, responding to inquiries via phone, email, or chat, and processing transactions accurately and timely.

The ideal candidate is bilingual in English and Spanish, has at least one year of relevant experience, and is proficient in Microsoft Office. Join a supportive team to ensure high-quality service while maintaining confidentiality and compliance with regulations.

Qualifications

• Must be bilingual in English and Spanish.
• 1+ years of call center or customer service experience preferred.
• Ability to use Microsoft Office and Excel applications effectively.

Responsibilities

• Provide high-quality customer service through phone, email, or chat.
• Process financial and non-financial transactions timely and accurately.
• Respond to account owner inquiries in a timely manner.

Skills

Bilingual in English and Spanish

Excellent listening skills

Detail oriented

Flexible and self-motivated

Proficiency in Microsoft Office and Excel

Education

High school diploma or GED

Tools

Claims processing systems

Job description

Ascensus is looking for a Call Center Representative to provide exceptional customer service remotely. This position requires proficiency in handling account-based employee benefit plans, responding to inquiries via phone, email, or chat, and processing transactions accurately and timely.

The ideal candidate is bilingual in English and Spanish, has at least one year of relevant experience, and is proficient in Microsoft Office. Join a supportive team to ensure high-quality service while maintaining confidentiality and compliance with regulations.