Remote Bilingual Call Center Specialist

Ascensus; Las Vegas (NV); On-site; USD 21,593 - 30,754; Full time

Job summary

Ascensus is seeking a Call Center Representative for a remote position responsible for customer service and processing employee benefit plans. The role involves assisting participants and financial advisors while maintaining high service standards.

Ideal candidates must be bilingual, possess a high school diploma, and have strong customer service skills. This position supports flexible working hours and includes initial training to ensure service quality.

Qualifications

• 1+ years of call center or customer service experience preferred.
• Detail-oriented, flexible, and self-motivated.
• Excellent listening, verbal, and written skills.

Responsibilities

• Provide exceptional customer service through various communication channels.
• Process financial and non-financial transactions accurately.
• Respond to participant inquiries in a timely manner.

Skills

Bilingual in English and Spanish

Customer Service Skills

Microsoft Office and Excel proficiency

Claims processing knowledge

Education

High school diploma or GED

Job description

Ascensus is seeking a Call Center Representative for a remote position responsible for customer service and processing employee benefit plans. The role involves assisting participants and financial advisors while maintaining high service standards.

Ideal candidates must be bilingual, possess a high school diploma, and have strong customer service skills. This position supports flexible working hours and includes initial training to ensure service quality.