Remote Bilingual Call Center Specialist

Ascensus; Washington (District of Columbia); On-site; USD 21,593 - 30,754; Full time

Job summary

Ascensus is seeking a Call Center Representative to provide customer service and processing for account-based employee benefit plans. The role is fully remote and requires bilingual proficiency in English and Spanish. Candidates will manage inquiries via phone, email, or chat, ensuring high-quality service to participants and professionals.

A high school diploma or GED is required, alongside strong communication skills and a preference for candidates with prior customer service experience. Training will be provided to support associates in their roles.

Qualifications

• Bilingual in English and Spanish required.
• 1+ years of call center or customer service experience preferred.
• Ability and proficiency with Microsoft Office and claims processing or benefit card systems.

Responsibilities

• Provide customer service for account-based employee benefit plans.
• Handle inquiries from participants, financial advisors, and plan administrators.
• Process financial and non-financial transactions accurately.

Skills

Bilingual in English and Spanish

Customer service experience

Proficiency with Microsoft Office

Detail-oriented

Excellent communication skills

Education

High school diploma or GED

Job description

Ascensus is seeking a Call Center Representative to provide customer service and processing for account-based employee benefit plans. The role is fully remote and requires bilingual proficiency in English and Spanish. Candidates will manage inquiries via phone, email, or chat, ensuring high-quality service to participants and professionals.

A high school diploma or GED is required, alongside strong communication skills and a preference for candidates with prior customer service experience. Training will be provided to support associates in their roles.