Remote Bilingual Call Center Specialist

Ascensus; Miami (FL); Remote; USD 21,593 - 30,754; Full time

Job summary

Ascensus seeks a remote Call Center Representative responsible for customer service in managing account-based employee benefit plans. This role requires providing high-quality service through phone, email, and chat while processing requests for Flexible Spending Accounts and more.

Candidates must be bilingual in English and Spanish and have a high school diploma. Previous customer service experience is preferred.

The position includes training for the first four weeks and offers a flexible, remote work environment.

Qualifications

• 1+ years of call center or customer service experience preferred.
• Ability to use claims processing or benefit card systems.
• Excellent listening, verbal, and written skills.

Responsibilities

• Provide high quality service to account owners and participants.
• Process financial and non-financial transactions accurately.
• Respond to inquiries in a timely manner and ensure HIPAA compliance.

Skills

Bilingual in English and Spanish

Customer service experience

Proficiency in Microsoft Office and Excel

Excellent communication skills

Detail-oriented and flexible

Education

High school diploma or GED

Job description

Ascensus seeks a remote Call Center Representative responsible for customer service in managing account-based employee benefit plans. This role requires providing high-quality service through phone, email, and chat while processing requests for Flexible Spending Accounts and more.

Candidates must be bilingual in English and Spanish and have a high school diploma. Previous customer service experience is preferred.

The position includes training for the first four weeks and offers a flexible, remote work environment.