Remote Bilingual Call Center Specialist

Ascensus; Austin (TX); On-site; USD 19,000 - 23,000; Full time

Job summary

Ascensus is seeking a Remote Call Center Representative to provide exceptional customer service for account-based employee benefit plans. The role involves addressing inquiries via phone, email, and chat, ensuring timely and accurate processing of transactions. Bilingual candidates are preferred, as communication in both English and Spanish is required.

Candidates need a high school diploma or GED and preferably a year of prior customer service experience. The position offers remote work flexibility.

Qualifications

• Bilingual in English and Spanish required.
• High school diploma or GED, and further applicable education or equivalent experience.
• 1+ years of call center or customer service experience preferred.
• Ability and proficiency with Microsoft Office and Excel applications.
• Excellent listening, verbal and written skills.

Responsibilities

• Provide high-quality customer service via phone, email, or chat.
• Process financial and non-financial transactions timely and accurately.
• Examine, review, process claims based on plan information.
• Respond to account owners' inquiries in a timely manner.
• Maintain confidentiality and comply with HIPAA regulations.

Skills

Bilingual in English and Spanish

Customer service skills

Microsoft Office proficiency

Attention to detail

Education

High school diploma or GED

1+ years of call center experience

Tools

Excel

Job description

Ascensus is seeking a Remote Call Center Representative to provide exceptional customer service for account-based employee benefit plans. The role involves addressing inquiries via phone, email, and chat, ensuring timely and accurate processing of transactions. Bilingual candidates are preferred, as communication in both English and Spanish is required.

Candidates need a high school diploma or GED and preferably a year of prior customer service experience. The position offers remote work flexibility.