Remote Bilingual Call Center Specialist

Ascensus; Newark (NJ); On-site; USD 21,593 - 30,754; Full time

Job summary

Ascensus is looking for a Call Center Representative to deliver exceptional service in a fully remote setting. The role involves managing account-based employee benefit plans and ensuring client satisfaction through effective communication via phone, email, and chat.

Preferred candidates should be bilingual in English and Spanish, possess a high school diploma or GED, and have at least one year of customer service or call center experience. Training will be provided to support the transition between service roles as necessary.

Qualifications

• 1+ years of call center or customer service experience preferred.
• Ability and proficiency with Microsoft Office and Excel.
• Detail oriented, flexible, and self-motivated.

Responsibilities

• Provide customer service for account-based employee benefit plans.
• Handle inquiries via phone, email or chat.
• Comply with confidentiality and HIPAA regulations.

Skills

Bilingual in English and Spanish

Customer service skills

Microsoft Office proficiency

Claims processing knowledge

Education

High school diploma or GED

Job description

Ascensus is looking for a Call Center Representative to deliver exceptional service in a fully remote setting. The role involves managing account-based employee benefit plans and ensuring client satisfaction through effective communication via phone, email, and chat.

Preferred candidates should be bilingual in English and Spanish, possess a high school diploma or GED, and have at least one year of customer service or call center experience. Training will be provided to support the transition between service roles as necessary.