Remote Behavioral Health & EAP Consultant I

The Elevance Health Companies, Inc.; Atlanta (GA); Remote; USD 62,000 - 111,000; Full time

Job summary

Elevance Health is seeking an Afterhours Behavioral Health/EAP Consultant I to support the EAP service department with crisis intervention, assessments, and referrals.

This virtual, third-shift role offers flexibility, required in-person training sessions, and opportunities to assist members with accessing behavioral health benefits under their plan. Prior licensure (LPC/LCSW/LMFT/LMHC) and at least 3 years of relevant experience are required.

Qualifications

• Requires HS diploma or equivalent and at least 3 years of direct psychiatric and/or substance abuse experience.
• Current unrestricted license such as (but not limited to) LPC, LCSW, LMFT, LMHC, or Licensed Professional Counselor, in applicable state(s) required.

Responsibilities

• Respond to initial customer contacts and requests for services; assess situation and determine appropriate action.
• Provide telephone and/or on-site support for crisis intervention, assessment, short term problem resolution and referral to appropriate provider(s).
• Manage Critical Incident Stress Debriefing requests.
• Assess members and assist them in accessing behavioral healthcare benefits available under their health plan.
• Manage shared mailbox that is used by clients and external vendor to forward information that must be reviewed and placed in documentation system.

Skills

Crisis intervention

Customer service

Bilingual Spanish (plus)

Education

High school diploma or equivalent

Licensed professional license (LPC/LCSW/LMFT/LMHC)

Job description

Elevance Health is seeking an Afterhours Behavioral Health/EAP Consultant I to support the EAP service department with crisis intervention, assessments, and referrals.

This virtual, third-shift role offers flexibility, required in-person training sessions, and opportunities to assist members with accessing behavioral health benefits under their plan. Prior licensure (LPC/LCSW/LMFT/LMHC) and at least 3 years of relevant experience are required.