Afterhours Behavioral Health & EAP Counselor I (Virtual)

Elevance Health; Miami (FL); Remote; USD 62,000 - 111,000; Full time

Job summary

Elevance Health seeks an Afterhours Behavioral Health/EAP Consultant I to deliver 24/7 behavioral health and employee assistance services for up to ~10 million lives.

The role is remote, with in-person training sessions as required. Work hours are Tue-Fri 6pm-2:30am and Sat 10:30am-7pm EST. Candidates must have licensure (LPC/LCSW/LMFT/LMHC) and 3 years of related experience; bilingual Spanish is a plus.

Qualifications

• Requires a HS diploma or equivalent and a minimum of 3 years of direct psychiatric and/or substance abuse experience.
• Current unrestricted license such as LPC, LCSW, LMFT, LMHC, or Licensed Professional Counselor, in applicable state(s) required.
• Preferred MA/MS; EAP experience; call center experience; bilingual Spanish is a plus.

Responsibilities

• Supports EAP service department by responding to initial client contacts and requests for services; receives client requests, assesses situation, determines appropriate course of action.
• Provides telephone and/or on-site support for crisis intervention, assessment, short term problem resolution and referral to appropriate provider(s).
• Manages Critical Incident Stress Debriefing requests.
• Assesses members and assists them in accessing behavioral healthcare benefits available under their health plan.
• Manages shared mailbox that is used by clients and external vendor to forward information that must be reviewed and placed in documentation system.

Skills

Crisis intervention

Assessment

Referral

Education

HS diploma or equivalent/3 years experience

LPC/LCSW/LMFT/LMHC license

Job description

Elevance Health seeks an Afterhours Behavioral Health/EAP Consultant I to deliver 24/7 behavioral health and employee assistance services for up to ~10 million lives.

The role is remote, with in-person training sessions as required. Work hours are Tue-Fri 6pm-2:30am and Sat 10:30am-7pm EST. Candidates must have licensure (LPC/LCSW/LMFT/LMHC) and 3 years of related experience; bilingual Spanish is a plus.