Remote Banking Support Specialist

WesBanco; Bowie (MD); Remote; USD 24,000 - 28,000; Full time

Benefits offered by this job

PTO 17 days

STD 5 days

11 holidays

1 float holiday

Job summary

WesBanco is seeking a Customer Service Specialist I to handle inbound customer inquiries about bank products and services from a remote setting. You will work in the call center, answering questions, processing requests, and guiding customers to the right resolution while meeting established service levels.

The role emphasizes strong communication, problem solving, and the ability to work independently in a home-based setup. Some in-person meetings may occur occasionally.

Qualifications

• Minimum of 1 year of customer service experience
• Minimum of 1 year of contact center experience
• Ability to work a flexible schedule including holidays

Responsibilities

• Processes inbound calls from all queues, including account questions and product/service information
• De-escalates situations when necessary or escalates to supervisor
• Accepts ownership of the customer request and follows through to resolution
• Assists customers with digital banking services and app/browser support
• Completes customer transactions and corrects account information with correct business partners
• Identifies and resolves customer issues and complaints promptly and accurately
• Maintains knowledge of deposit, loan, and digital banking services

Skills

Customer service

Call center

Communication

Time management

Remote work

Education

High school diploma or GED

Job description

WesBanco is seeking a Customer Service Specialist I to handle inbound customer inquiries about bank products and services from a remote setting. You will work in the call center, answering questions, processing requests, and guiding customers to the right resolution while meeting established service levels.

The role emphasizes strong communication, problem solving, and the ability to work independently in a home-based setup. Some in-person meetings may occur occasionally.