Remote Banking Support Specialist I

WesBanco Bank Inc.; Naples (FL); Remote; USD 36,000 - 48,000; Full time

Job summary

WesBanco Bank Inc. is seeking a Customer Service Specialist I to respond to and resolve customer inquiries about bank products and services in a call center setting.

The role emphasizes professional, courteous support while meeting service level targets. Responsibilities include handling inbound calls, assisting with digital banking, de-escalating when needed, and collaborating with internal partners to complete transactions and resolve issues.

Qualifications

• Minimum of one year of customer service experience (banking preferred).
• Minimum of one year of contact center experience or equivalent.

Responsibilities

• Handle inbound calls from all queues, provide product/service information and support.
• De-escalate issues or escalate to supervisor as needed.
• Process transactions and update account information with internal partners.
• Assist customers with various devices and digital banking services.
• Maintain knowledge of bank products and services and meet performance metrics.
• Attend weekly quality reviews and departmental meetings.
• Adhere to schedule, call quality, and customer satisfaction metrics.

Skills

Customer service

Call center

Time management

Multi-tasking

Communication

Digital banking

Problem solving

De-escalation

Remote environment

Education

High school diploma or GED

Job description

WesBanco Bank Inc. is seeking a Customer Service Specialist I to respond to and resolve customer inquiries about bank products and services in a call center setting.

The role emphasizes professional, courteous support while meeting service level targets. Responsibilities include handling inbound calls, assisting with digital banking, de-escalating when needed, and collaborating with internal partners to complete transactions and resolve issues.