Remote Banking Support Specialist I

WesBanco; Bowie (MD); À distance; USD 24 000 - 28 000; Plein temps

Avantages offerts par ce poste

PTO 17 days

Short Term Disability 5 days

Paid holidays 11

Float holiday

Health benefits

Flexible Spending: Health

Flexible Spending: Dependent Care

Transportation benefits

Life insurance

401(k) with match

Résumé du poste

WesBanco is hiring a Customer Service Specialist I for a 100% remote role within the bank’s footprint. You will handle inbound calls, provide banking product information, and support digital banking services, with a schedule 9am–8pm Saturday through Tuesday, including some holidays.

The role emphasizes professional communication, empathy, and problem-solving to resolve customer inquiries promptly. You will de-escalate issues when needed and collaborate with partners to complete transactions

Qualifications

• High school diploma or GED is required.
• Minimum of one year of customer service experience.
• Minimum of one year of contact center experience or equivalent.
• Willingness to work a flexible schedule including weekends/holidays.
• Ability to work remotely and manage home networking for virtual environment.

Responsabilités

• Answer inbound customer calls and resolve questions about banking products and services.
• De-escalate issues when needed and escalate to supervisor after attempts.
• Process transactions and update account information with correct business partners.
• Support digital banking services and assist with debit card processing.
• Attend weekly quality reviews and monthly departmental meetings.
• Maintain knowledge of deposit, loan, and digital banking offerings.
• Maintain customer confidentiality and professionalism.

Connaissances

Empathy and active listening

Communication skills

Time management

Problem solving

Multitasking

Team collaboration

Confidentiality

Formation

High school diploma or GED

Description du poste

WesBanco is hiring a Customer Service Specialist I for a 100% remote role within the bank’s footprint. You will handle inbound calls, provide banking product information, and support digital banking services, with a schedule 9am–8pm Saturday through Tuesday, including some holidays.

The role emphasizes professional communication, empathy, and problem-solving to resolve customer inquiries promptly. You will de-escalate issues when needed and collaborate with partners to complete transactions