Remote Banking Support Specialist I

WesBanco; Frankfort (KY); Remote; USD 32,000 - 48,000; Full time

Benefits offered by this job

Flexible schedule

Remote work

Job summary

WesBanco is seeking a Customer Service Specialist I to handle inbound calls and support customers with banking products and digital services. This remote role requires strong communication, patience, and the ability to resolve issues within established service levels.

The position emphasizes de-escalation, ownership of customer requests, and a commitment to accurate information across mortgage, deposit, and digital banking services.

Qualifications

• Minimum of one year of customer service experience required; banking or financial institution experience preferred.
• High school diploma or GED required.
• Minimum of one year of contact center experience or equivalent required.

Responsibilities

• Handle inbound calls from all queues, addressing account questions and product information.
• Assist customers with banking products and digital services, including debit cards and online banking.
• De-escalate situations when necessary or escalate to a supervisor after de-escalation attempts.
• Own customer requests and follow through to resolution.
• Maintain knowledge of banking products and services to advise customers accurately.

Skills

Customer service

Communication

De-escalation

Time management

Multitasking

Remote work

Education

High school diploma or GED

Job description

WesBanco is seeking a Customer Service Specialist I to handle inbound calls and support customers with banking products and digital services. This remote role requires strong communication, patience, and the ability to resolve issues within established service levels.

The position emphasizes de-escalation, ownership of customer requests, and a commitment to accurate information across mortgage, deposit, and digital banking services.