Remote Banking Support Specialist I

WesBanco Bank Inc.; Pittsburgh (Allegheny County); Remote; USD 38,000 - 48,000; Full time

Job summary

WesBanco Bank Inc. is seeking a Customer Service Specialist I to handle inbound calls, answer questions about bank products and digital services, and assist customers with transactions. The role emphasizes professional, courteous support and meeting service levels.

You will de-escalate when needed, work with Apple/Android platforms, and collaborate with partners to resolve issues. A customer-focused approach and adaptability to a remote work environment are valued.

Qualifications

• Minimum of one year of customer service experience (banking preferred).
• Experience in a contact center setting is required or highly preferred.
• Ability to type with speed and accuracy.
• Strong time-management and multitasking skills.
• Comfort with digital banking services and customer problem solving.

Responsibilities

• Handle inbound calls from bank customers across queues.
• Address account questions and provide product/service information.
• Assist customers with digital banking setup and issues on Apple/Android devices.
• Process transactions and coordinate with business partners to resolve issues.
• De-escalate situations and escalate to supervisor when needed.
• Attend weekly quality reviews and departmental meetings.
• Maintain knowledge of banking products and policies.

Skills

Customer service

Time management

Communication

Multitasking

Typing

Education

High school diploma or GED

Job description

WesBanco Bank Inc. is seeking a Customer Service Specialist I to handle inbound calls, answer questions about bank products and digital services, and assist customers with transactions. The role emphasizes professional, courteous support and meeting service levels.

You will de-escalate when needed, work with Apple/Android platforms, and collaborate with partners to resolve issues. A customer-focused approach and adaptability to a remote work environment are valued.