Remote Banking Customer Service Specialist I

WesBanco; Pittsburgh (Allegheny County); Remote; USD 32,000 - 52,000; Full time

Job summary

WesBanco is seeking a Customer Service Specialist I to join our remote call center team. You will respond to customer inquiries, provide product details, and resolve issues efficiently while upholding service standards.

Primary duties include assisting customers with digital banking, de-escalating when needed, and maintaining knowledge of deposit and loan products. This role requires a friendly, professional demeanor and adherence to schedules.

Qualifications

• Minimum of one year of customer service experience.
• Customer service experience within banking or financial institution preferred.
• Minimum of one year of contact center experience or equivalent.

Responsibilities

• Handle inbound calls from banking customers, provide product information and support.
• Resolve issues within service levels.
• Assist customers with digital banking services on supported devices.
• Maintain knowledge of bank products.
• Adhere to schedule and call metrics.

Skills

Customer service

Communication

Time management

Multi-tasking

Empathy

Active listening

Education

High school diploma or GED

Tools

Apple devices

Android devices

Web browsers

Job description

WesBanco is seeking a Customer Service Specialist I to join our remote call center team. You will respond to customer inquiries, provide product details, and resolve issues efficiently while upholding service standards.

Primary duties include assisting customers with digital banking, de-escalating when needed, and maintaining knowledge of deposit and loan products. This role requires a friendly, professional demeanor and adherence to schedules.