Remote Banking Support Specialist

WesBanco Bank Inc.; Wheeling (WV); Remote; USD 32,000 - 42,000; Full time

Job summary

WesBanco Bank Inc. is seeking a Customer Service Specialist I for our call center. The role focuses on identifying, responding to, and resolving customer requests related to bank products and services, while maintaining professional support and meeting service levels.

The position supports an alternate schedule (8am–7pm, Wed–Sat, with some federal holidays). You will handle account questions, digital banking guidance, and coordination with internal partners to complete transactions and resolve

Qualifications

• High school diploma or GED required.
• Minimum of one year of customer service experience.
• Minimum of one year of contact center experience or equivalent.

Responsibilities

• Handle inbound calls across queues, answer questions about bank products and services.
• Assist customers with digital banking services and device compatibility.
• De-escalate issues or escalate to supervisor as needed to resolve inquiries.
• Own customer requests and follow through to resolution.
• Maintain knowledge of deposits, loans, and digital banking products.
• Adhere to call metrics, schedule adherence, and customer satisfaction targets.

Skills

Customer service

Time management

Multitasking

Communication

Empathy

Active listening

Confidentiality

Typing speed

Remote work

Problem solving

Adaptability

Education

High school diploma or GED

Tools

Banking systems

Job description

WesBanco Bank Inc. is seeking a Customer Service Specialist I for our call center. The role focuses on identifying, responding to, and resolving customer requests related to bank products and services, while maintaining professional support and meeting service levels.

The position supports an alternate schedule (8am–7pm, Wed–Sat, with some federal holidays). You will handle account questions, digital banking guidance, and coordination with internal partners to complete transactions and resolve