Remote Digital Banking Support Specialist

WesBanco Bank Inc.; Indianapolis (IN); Remote; USD 36,000 - 42,000; Full time

Job summary

WesBanco Bank Inc. is seeking a Customer Service Specialist I to handle inbound calls and help customers with bank products and digital services.

You will resolve inquiries, update account information, and promote a high level of customer satisfaction from a remote call center environment. The role requires strong communication, time management, and the ability to work independently in a fast-paced setting while meeting service level metrics.

Qualifications

• High school diploma or GED required.
• Minimum of one year of customer service experience.
• Minimum of one year of contact center experience or equivalent.
• Experience within banking or financial institutions preferred.

Responsibilities

• Handle inbound calls from customers and resolve inquiries related to bank products and services.
• De-escalate situations when necessary or escalate to a supervisor.
• Assist customers with digital banking, debit card processing, and account information updates.
• Adhere to required call metrics, schedule adherence, and customer satisfaction targets.
• Maintain knowledge of deposits, loans, digital banking services, and related products.

Skills

Customer service

Call center

Time management

Communication skills

Multitasking

Education

High school diploma or GED

Job description

WesBanco Bank Inc. is seeking a Customer Service Specialist I to handle inbound calls and help customers with bank products and digital services.

You will resolve inquiries, update account information, and promote a high level of customer satisfaction from a remote call center environment. The role requires strong communication, time management, and the ability to work independently in a fast-paced setting while meeting service level metrics.