Remote Banking Support Specialist I

WesBanco Bank Inc.; Toledo (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

WesBanco Bank Inc. is seeking a Customer Service Specialist I to handle inbound calls, answer questions about bank products, and support digital banking services. You will work to resolve issues promptly, adhere to service levels, and maintain a professional customer-focused approach.

The role requires strong communication, time management, and problem-solving skills, with a willingness to adapt to a flexible schedule and work within a banking environment.

Qualifications

• High school diploma or GED required.
• Minimum of one year of customer service experience required; customer service experience within banking or financial institution preferred.
• Minimum of one year of contact center experience or equivalent required.

Responsibilities

• Handle inbound calls from all queues, including account questions, product and service information, digital banking services, debit card processing, bank policy and various customer requests.
• Assist customers with banking products and services and engage correct business partners to complete transactions.
• De-escalate situations when necessary or escalate call to supervisor after de-escalation attempt.
• Accept ownership of customer requests and follow through to resolution.
• Maintain knowledge of deposit, loan, digital banking services and other banking products.

Skills

Customer service

Call center

De-escalation

Digital banking

Communication

Time management

Problem solving

Phone etiquette

Confidentiality

Education

High school diploma or GED

Job description

WesBanco Bank Inc. is seeking a Customer Service Specialist I to handle inbound calls, answer questions about bank products, and support digital banking services. You will work to resolve issues promptly, adhere to service levels, and maintain a professional customer-focused approach.

The role requires strong communication, time management, and problem-solving skills, with a willingness to adapt to a flexible schedule and work within a banking environment.