Remote Banking Support Specialist I

WesBanco Bank Inc.

Columbus (OH)

Remote

USD 32,000 - 42,000

Full time

14 days+

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Job summary

WesBanco Bank Inc. is seeking a Customer Service Specialist I to respond to customer requests related to bank products and services in our call center. You will be the primary customer touchpoint, delivering professional, courteous support while meeting service levels and resolving inquiries.

You will handle inbound calls across queues, assist with digital banking, and escalate as needed. The role requires strong time management, multi-tasking, and clear communication in a remote-friendly,

Qualifications

High school diploma or GED required.
Minimum of one year of customer service experience; banking or financial services experience preferred.
Minimum of one year of contact center experience required.
Ability to work in a remote environment with a flexible schedule.

Responsibilities

Process inbound calls from all queues including account questions and digital banking services.
Provide professional, courteous customer support and adhere to service levels.
De-escalate situations or escalate to supervisor when necessary.
Own customer requests and follow through to resolution.
Assist customers with digital banking across supported devices and environments.