Remote Banking Support Specialist I

WesBanco; Pittsburgh (Allegheny County); Remote; USD 32,000 - 42,000; Full time

Job summary

WesBanco is seeking a Customer Service Specialist I to support customers from a fully remote setting within the Bank's footprint. This role requires handling calls, providing digital banking assistance, and resolving issues to meet departmental service levels.

Ideal candidates will have at least one year of customer service or contact center experience, a high school diploma or GED, and the ability to work a flexible schedule. Banking knowledge is a plus and professionalism is essential.

Qualifications

• High school diploma or GED required.
• Minimum of one year of customer service experience; banking/financial institution experience preferred.
• Minimum of one year of contact center experience or equivalent.
• Willingness to work a flexible schedule and remote environment.

Responsibilities

• Answer inbound calls from customers with account questions and service information.
• De-escalate issues or escalate to supervisor as needed.
• Assist customers with digital banking services and device compatibility.
• Process transactions and update account information with correct business partners.
• Maintain product knowledge and meet performance metrics.

Skills

Customer service

Time management

Communication skills

Independent work

Multi-tasking

Empathy

Active listening

Professional demeanor

Confidentiality

Education

High school diploma or GED

Tools

Android devices

Apple devices

Job description

WesBanco is seeking a Customer Service Specialist I to support customers from a fully remote setting within the Bank's footprint. This role requires handling calls, providing digital banking assistance, and resolving issues to meet departmental service levels.

Ideal candidates will have at least one year of customer service or contact center experience, a high school diploma or GED, and the ability to work a flexible schedule. Banking knowledge is a plus and professionalism is essential.