Remote Auto Claims Advisor (Bilingual)

CSAA; Illinois; Remote; USD 34,000 - 47,000; Full time

Job summary

CSAA Insurance Group (CSAA IG) in the United States is seeking an Associate Auto Claims Advisor to handle non-injury auto claims remotely. You will verify coverages, conduct liability investigations and explain decisions to customers while managing expectations and communications throughout the claims process.

The role supports a remote-first culture with home-based work, offering flexible scheduling and opportunities to collaborate across teams as a core part of our mission to serve AAA members.

Qualifications

• 2+ years of customer service experience in a fast-paced, remote setting.
• Ability to train and work remotely, meeting work-from-home requirements.
• Adjusters license may be required by state.

Responsibilities

• Investigates, evaluates, negotiates and settles auto and property damage claims.
• Manage a diary system to review and resolve claims per state guidelines.
• Open claims and gather loss details from insured, claimant and others.

Skills

Customer service

Remote work

Bilingual

Education

High School Diploma/GED

Job description

CSAA Insurance Group (CSAA IG) in the United States is seeking an Associate Auto Claims Advisor to handle non-injury auto claims remotely. You will verify coverages, conduct liability investigations and explain decisions to customers while managing expectations and communications throughout the claims process.

The role supports a remote-first culture with home-based work, offering flexible scheduling and opportunities to collaborate across teams as a core part of our mission to serve AAA members.