Remote Auto Claims Advisor — Bilingual

CSAA; Wisconsin; Remote; USD 34,000 - 45,000; Full time

Job summary

CSAA Insurance Group, a AAA insurer, is seeking an Associate Auto Claims Advisor for remote work in the United States. You will handle non-injury auto claims, verify coverages, and explain policy details to members while coordinating with involved parties.

The role supports a remote-first culture with 24/7 operation hours, requires strong customer service skills, and may require state licenses. Training is provided, and bilingual abilities are a plus.

Qualifications

• High School Diploma/GED or 2 years of customer-facing remote work experience.
• Ability to train and perform the job remotely per policy.
• May require Adjuster license as required by state.

Responsibilities

• Investigate, evaluate, negotiate and settle auto claims (non-injury).
• Verify coverages and liability, inform members of decisions.
• Open claims, gather loss details from insured and involved parties.
• Maintain diary system and ensure state compliance.
• Communicate with customers, repair facilities and other adjusters.

Skills

Customer service

Remote work

Bilingual

Education

High School Diploma/GED

Job description

CSAA Insurance Group, a AAA insurer, is seeking an Associate Auto Claims Advisor for remote work in the United States. You will handle non-injury auto claims, verify coverages, and explain policy details to members while coordinating with involved parties.

The role supports a remote-first culture with 24/7 operation hours, requires strong customer service skills, and may require state licenses. Training is provided, and bilingual abilities are a plus.