Remote Auto Claims Advisor (Bilingual)

CSAA; Montana; Remote; USD 34,000 - 47,000; Full time

Job summary

CSAA Insurance Group (CSAA IG) is seeking an Associate Auto Claims Advisor to handle non-injury auto claims in a remote role. You will verify coverages, conduct liability investigations, and guide customers through the claims process while coordinating with insureds and other parties.

The position supports multiple time zones (Pacific, Mountain, Central) and requires strong communication, organization, and the ability to adapt to a 24/7 shift environment. Training is provided remotely.

Qualifications

• High School Diploma/GED or 2 years of experience in a customer facing virtual environment leveraging internet, phone and chat features.
• Capability to train and perform the job in a remote setting as required. If working in a remote setting, capability to meet our work from home requirement.
• May require Adjusters license as required by state.

Responsibilities

• Investigates, evaluates, negotiates and settles auto and property damage claims.
• Handle a diary system to systematically review and resolve claims within the specified state compliance guidelines.
• Manage an inventory of claims.
• Opens claims and acquires required information and loss details from the insured, claimant and other involved parties.
• Explains policy, coverage and appropriate course of action (follow-up, status calls, touch base with the customer).
• Documents claim files, sends appropriate correspondence and communicates with customers and repair facilities.
• Ensures compliance with specific state regulations, policy provisions and standard operating procedures.
• Arranges, handles and pays repair, rental, towing, total losses and negotiates storage.
• Applies knowledge of estimating standards ranging from minor to moderate complexity.
• Paid 6-week virtual training that is a combination of classroom and hands on job training.
• Training is Monday-Friday from 8:00am-5:00pm Pacific Time.
• Training starts on 12/07/2026.

Skills

Customer service

Remote work capability

Adjuster license

Education

High School Diploma or GED

Job description

CSAA Insurance Group (CSAA IG) is seeking an Associate Auto Claims Advisor to handle non-injury auto claims in a remote role. You will verify coverages, conduct liability investigations, and guide customers through the claims process while coordinating with insureds and other parties.

The position supports multiple time zones (Pacific, Mountain, Central) and requires strong communication, organization, and the ability to adapt to a 24/7 shift environment. Training is provided remotely.