Remote Auto Claims Advisor - Bilingual

CSAA; Louisiana; Remote; USD 34,000 - 47,000; Full time

Job summary

CSAA Insurance Group (CSAA IG) is hiring a remote Associate Auto Claims Adjuster to handle non-injury auto claims, verify coverages, perform liability investigations, and explain decisions to members. This remote role supports home teleworkers across the United States, with bilingual ability considered a plus and ample training provided.

The position emphasizes customer service excellence, collaboration with repair facilities, and strict adherence to state regulations.

Qualifications

• High School Diploma/GED or 2 years of experience in a customer-facing virtual environment leveraging internet, phone and chat features.
• Capability to train and perform the job in a remote setting as required. If working in a remote setting, capability to meet our work from home requirement.
• May require Adjusters license as required by state.

Responsibilities

• Investigates, evaluates, negotiates and settles auto and property damage claims.
• Explain policy, coverage and appropriate course of action (follow-up, status calls, touch base with the customer).
• Opens claims and acquires required information and loss details from the insured, claimant and other involved parties.
• Documents claim files, sends appropriate correspondence and communicates with customers and repair facilities.
• Ensures compliance with specific state regulations, policy provisions and standard operating procedures.

Skills

Customer service

Communication skills

Bilingual

Education

High School Diploma/GED

Job description

CSAA Insurance Group (CSAA IG) is hiring a remote Associate Auto Claims Adjuster to handle non-injury auto claims, verify coverages, perform liability investigations, and explain decisions to members. This remote role supports home teleworkers across the United States, with bilingual ability considered a plus and ample training provided.

The position emphasizes customer service excellence, collaboration with repair facilities, and strict adherence to state regulations.