Remote Auto Claims Advisor (Bilingual)

CSAA; Iowa; Remote; USD 34,000 - 45,000; Full time

Benefits offered by this job

Annual bonus eligibility

401(k) with company match

Remote-first culture

Job summary

CSAA Insurance Group (CSAA IG) is seeking an Associate Auto Claims Advisor for a remote role, handling non-injury auto and property damage claims. You will verify coverages, conduct liability investigations, explain decisions, and keep members informed throughout the claims process.

The position offers paid virtual training, a remote-first culture, and opportunities to grow within a mission-driven organization supporting AAA members and communities.

Qualifications

• High School Diploma/GED or 2 years of experience in a customer facing virtual environment leveraging internet, phone and chat features.
• Capability to train and perform the job in a remote setting as required. If working in a remote setting, capability to meet our work from home requirement.
• May require Adjusters license as required by state.

Responsibilities

• Investigates, evaluates, negotiates and settles auto and property damage claims.
• Handle a diary system to systematically review and resolve claims within the specified state compliance guidelines.
• Manage an inventory of claims.
• Opens claims and acquires required information and loss details from the insured, claimant and other involved parties.
• Explains policy, coverage and appropriate course of action (follow-up, status calls, touch base with the customer).
• Documents claim files, sends appropriate correspondence and communicates with customers and repair facilities.
• Ensures compliance with specific state regulations, policy provisions and standard operating procedures.
• Arranges, handles and pays repair, rental, towing, total losses and negotiates storage.
• Applies knowledge of estimating standards ranging from minor to moderate complexity.
• Paid 6-week virtual training that is a combination of classroom and hands on job training.
• Training is Monday-Friday from 8:00am-5:00pm Pacific Time.
• Training starts on 12/07/2026.

Skills

Customer service

Empathy

Time management

Organization

Education

High School Diploma/GED

Tools

CRM software

Remote work tools

Job description

CSAA Insurance Group (CSAA IG) is seeking an Associate Auto Claims Advisor for a remote role, handling non-injury auto and property damage claims. You will verify coverages, conduct liability investigations, explain decisions, and keep members informed throughout the claims process.

The position offers paid virtual training, a remote-first culture, and opportunities to grow within a mission-driven organization supporting AAA members and communities.