Remote Auto Claims Advisor - Bilingual

AAA - American Automobile Association; United States; Remote; USD 35,000 - 46,000; Full time

Benefits offered by this job

401(k) with company match

Annual bonus eligibility

Remote-first workplace

Job summary

CSAA Insurance Group (CSAA IG) is hiring an Associate Auto Claims Advisor for a remote role supporting multiple states. You will handle non-injury auto and property claims, verify coverages, conduct liability investigations, and communicate the claims process to members.

The role requires 2+ years of customer service in a fast-paced setting, remote-work capability, and potential state adjuster licensing. Training is provided and remote-first work is supported.

Qualifications

• High School Diploma or GED is required, or 2 years of experience in a customer-facing virtual environment.
• Capability to train and perform the job in a remote setting as required.
• May require Adjusters license as required by state.

Responsibilities

• Investigates, evaluates, negotiates and settles auto and property damage claims.
• Handle a diary system to systematically review and resolve claims within the specified state compliance guidelines.
• Manage an inventory of claims.
• Opens claims and acquires required information and loss details from the insured, claimant and other involved parties.
• Explains policy, coverage and appropriate course of action (follow-up, status calls, touch base with the customer).
• Documents claim files, sends appropriate correspondence and communicates with customers and repair facilities.
• Ensures compliance with specific state regulations, policy provisions and standard operating procedures.
• Arranges, handles and pays repair, rental, towing, total losses and negotiates storage.
• Applies knowledge of estimating standards ranging from minor to moderate complexity.

Skills

Customer service

Interpersonal skills

Communication

Education

High School Diploma/GED

Adjusters license may be required by state

Job description

CSAA Insurance Group (CSAA IG) is hiring an Associate Auto Claims Advisor for a remote role supporting multiple states. You will handle non-injury auto and property claims, verify coverages, conduct liability investigations, and communicate the claims process to members.

The role requires 2+ years of customer service in a fast-paced setting, remote-work capability, and potential state adjuster licensing. Training is provided and remote-first work is supported.