Remote Appointment Coordinator

FailSafe Communications; Town of Montana (WI); Remote; USD 23,000 - 47,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Wellness programs

Remote work

Job summary

Oak Street Health is seeking a remote Contact Center Service Advocate I to support patient scheduling and enhance the patient experience. You will handle inbound and outbound calls, manage appointment schedules, and ensure clear communication with patients while collaborating with medical staff.

The role emphasizes accuracy, empathy, and a strong commitment to high-quality service, with a remote-first environment and flexible scheduling to support a 24/7 center.

Qualifications

• High School diploma or equivalent required.
• 1 year of customer service experience, call center experience preferred.
• Friendly and nurturing attitude toward patients.

Responsibilities

• Answer inbound and outbound calls to schedule, reschedule, and cancel appointments.
• Provide courteous and professional service to patients and answer inquiries.
• Enter patient information and details into scheduling system accurately.
• Communicate appointment details and instructions clearly to patients.
• Address scheduling conflicts promptly and coordinate with medical staff.

Skills

Customer service

Call center experience

Multitasking

Attention to detail

Spanish/Chinese/Polish language skills

Education

High School Diploma or equivalent

Tools

EMR documentation

Job description

Oak Street Health is seeking a remote Contact Center Service Advocate I to support patient scheduling and enhance the patient experience. You will handle inbound and outbound calls, manage appointment schedules, and ensure clear communication with patients while collaborating with medical staff.

The role emphasizes accuracy, empathy, and a strong commitment to high-quality service, with a remote-first environment and flexible scheduling to support a 24/7 center.