Remote Call Center Scheduler — Patient Care Advocate

FailSafe Communications; Minnesota; Remote; USD 23,000 - 47,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

Oak Street Health is hiring a Contact Center Service Advocate I to manage patient appointments and deliver exceptional service in a remote setting. You will handle inbound/outbound calls, schedule appointments, and communicate clearly with patients and staff.

Ideal candidates bring a year of customer service experience, a friendly, professional demeanor, and proficiency with EMR and Excel. A flexible, reliable, and proactive approach is essential for success in this role.

Qualifications

• High School diploma or equivalent required, some undergraduate education preferred.
• 1 year of customer service experience, call center environment experience preferred.
• Flexible and positive attitude.
• Friendly and nurturing attitude toward our patient population of older adults.
• Experience with EMR (Electronic Medical Record) documentation preferred.
• Ability to multitask, prioritize, and manage time effectively.
• Outstanding phone demeanor and etiquette.
• High level of integrity.
• Proficient PC skills, including basic Microsoft Excel skills.
• Spanish, Mandarin, Cantonese, or Polish speakers preferred.
• US work authorization.

Responsibilities

• Appointment Scheduling: Handle inbound and outbound calls to schedule, reschedule, and cancel patient appointments.
• Customer Interaction: Provide courteous and professional service to patients, addressing inquiries and concerns.
• Data Entry: Accurately enter patient information and appointment details into the scheduling system.
• Communication: Communicate appointment details and instructions to patients clearly and effectively.
• Problem Resolution: Address and resolve scheduling conflicts or issues promptly.
• Collaboration: Work closely with medical staff and other departments to ensure smooth scheduling operations.
• Follow-Up: Conduct follow-up calls to confirm appointments and provide reminders.
• Documentation: Maintain accurate records of all interactions and transactions with patients.
• Other duties or special projects as assigned.

Skills

Customer service

Call center experience

Multitasking

Time management

Excel

Education

High School diploma or equivalent

Tools

EMR documentation

Job description

Oak Street Health is hiring a Contact Center Service Advocate I to manage patient appointments and deliver exceptional service in a remote setting. You will handle inbound/outbound calls, schedule appointments, and communicate clearly with patients and staff.

Ideal candidates bring a year of customer service experience, a friendly, professional demeanor, and proficiency with EMR and Excel. A flexible, reliable, and proactive approach is essential for success in this role.