Remote Patient Scheduling Advocate I

FailSafe Communications; Louisiana (MO); Remote; USD 23,000 - 47,000; Full time

Benefits offered by this job

Medical benefits

Dental & vision coverage

Paid time off

Retirement savings options

Job summary

Oak Street Health is seeking a remote Contact Center Service Advocate I to support scheduling and patient experience. You will manage inbound/outbound calls, schedule, reschedule, and confirm appointments while maintaining accurate records and clear patient communication.

The role emphasizes reliable remote work, strong attention to detail, and collaboration with medical staff to ensure smooth scheduling operations.

Qualifications

• One year of customer service experience, call center experience preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and stay organized in a remote work environment.

Responsibilities

• Handle inbound and outbound calls to schedule appointments.
• Provide courteous, professional service and address patient inquiries.
• Enter patient data accurately into scheduling system and confirm details.

Skills

Customer service

Multitasking

Phone etiquette

Communication skills

Education

High School diploma or equivalent

Tools

EMR usage

Job description

Oak Street Health is seeking a remote Contact Center Service Advocate I to support scheduling and patient experience. You will manage inbound/outbound calls, schedule, reschedule, and confirm appointments while maintaining accurate records and clear patient communication.

The role emphasizes reliable remote work, strong attention to detail, and collaboration with medical staff to ensure smooth scheduling operations.