Remote Senior Application Support Analyst Lending Solutions

Jack Henry & Associates, Inc.; Allen (TX); On-site; USD 68,700 - 103,150; Full time

Benefits offered by this job

Comprehensive benefits

Remote work flexibility

Job summary

Jack Henry & Associates, Inc. is seeking an experienced Operations Support Analyst to provide white-glove service to Symitar Credit Union Solutions clients. This remote position requires expertise in customer service and financial institution processes. Responsibilities include analyzing client issues, delivering exceptional support, and maintaining communication throughout the case lifecycle.

The role emphasizes delivering solutions in a fast-paced environment. Applicants should have at least six years of financial institution experience and strong troubleshooting skills. The salary range is $68,700–$103,150, depending on location and experience.

Qualifications

• A minimum of 6 years of experience in a financial institution.
• Experience in a lending environment.
• Strong troubleshooting skills.

Responsibilities

• Analyze customer environments and provide software support.
• Serve as a primary client contact and resolve issues.
• Track and manage customer cases with clear communication.

Skills

Customer service

Troubleshooting

Financial institution experience

Lending knowledge

Job description

Jack Henry & Associates, Inc. is seeking an experienced Operations Support Analyst to provide white-glove service to Symitar Credit Union Solutions clients. This remote position requires expertise in customer service and financial institution processes. Responsibilities include analyzing client issues, delivering exceptional support, and maintaining communication throughout the case lifecycle.

The role emphasizes delivering solutions in a fast-paced environment. Applicants should have at least six years of financial institution experience and strong troubleshooting skills. The salary range is $68,700–$103,150, depending on location and experience.