Patient & Visitor Experience Associate

Virginia Commonwealth University Health; United States; On-site; USD 21,000 - 32,000; Full time

Job summary

Virginia Commonwealth University Health is seeking a Guest Services Information Assistant to greet patients and visitors, provide directions, and issue visitation passes. This role ensures restricted visitors are handled appropriately and lobbies remain safe and comfortable for all patients and guests.

Responsibilities include monitoring assigned lobbies, assisting patients who may be waiting, and escalating issues such as computer outages to the supervisor.

Qualifications

• Must possess reading and writing skills and comprehend and communicate in English.
• High School Diploma or equivalent preferred.
• One year of customer service experience preferred.

Responsibilities

• Greet patients and visitors and assist with directions and visitation passes.
• Ensure visitors with restricted access are handled appropriately and passes are issued only to authorized individuals.
• Monitor lobby areas to maintain a safe environment and assist patients who may be waiting.
• Notify supervisor of issues that may affect performance (e.g., computer outage).

Education

High School Diploma or equivalent

Job description

Virginia Commonwealth University Health is seeking a Guest Services Information Assistant to greet patients and visitors, provide directions, and issue visitation passes. This role ensures restricted visitors are handled appropriately and lobbies remain safe and comfortable for all patients and guests.

Responsibilities include monitoring assigned lobbies, assisting patients who may be waiting, and escalating issues such as computer outages to the supervisor.