Guest Services Information Assistant

Virginia Commonwealth University Health; United States; On-site; USD 21,000 - 32,000; Full time

Job summary

Virginia Commonwealth University Health is seeking a Guest Services Information Assistant to greet patients and visitors, provide directions, and issue visitation passes. This role ensures restricted visitors are handled appropriately and lobbies remain safe and comfortable for all patients and guests.

Responsibilities include monitoring assigned lobbies, assisting patients who may be waiting, and escalating issues such as computer outages to the supervisor.

Qualifications

• Must possess reading and writing skills and comprehend and communicate in English.
• High School Diploma or equivalent preferred.
• One year of customer service experience preferred.

Responsibilities

• Greet patients and visitors and assist with directions and visitation passes.
• Ensure visitors with restricted access are handled appropriately and passes are issued only to authorized individuals.
• Monitor lobby areas to maintain a safe environment and assist patients who may be waiting.
• Notify supervisor of issues that may affect performance (e.g., computer outage).

Education

High School Diploma or equivalent

Job description

The Guest Services Information Assistant greets patients and visitors to the VCU Health System and to assist them with obtaining accurate directions and visitation passes. This job ensures that patients with restricted visitation are appropriately respected and visitor passes are issued ONLY to those visitors that have permission. This job also monitors activities of assigned lobbies to maintain a safe environment and to assist patients who may be left waiting for long periods. Licensure, Certification, or Registration Requirements for Hire: N/A Licensure, Certification, or Registration Requirements for continued employment: N/A Experience REQUIRED: N/A Experience PREFERRED: One (1) year of previous customer service work experience Previous experience keyboarding Education/training REQUIRED: Must possess reading and writing skills and comprehend and communicate in English Education/training PREFERRED: High School Diploma or equivalent Independent action(s) required: Determine when a visitor may not be allowed due to restricted list and advise accordingly. Notify supervisor of any situation which precludes expected job performance (computer outage, phone, etc.). Determine if parking validation is appropriate based on criteria for usage of visitor deck. Supervisory responsibilities (if applicable): N/A Additional position requirements: Ability to rotate all shifts including nights (until 9pm), weekends and holidays as needed. Age Specific groups served: All Physical Requirements (includes use of assistance devices as appropriate): Activities: Prolonged sitting Mental/Sensory: Strong recall, Reasoning, Problem solving, Hearing, Speak clearly, Write legibly, Reading, Logical thinking Emotional: Fast pace environment, Able to handle multiple priorities, Frequent and intense customer interactions, Noisy environment Compensation Range $15.30 - $22.95 Actual salary offers will be based on several key factors to include relevant work experience, credentials, and qualifications.

Days EEO Employer/Disabled/Protected Veteran Who We Are Inventing better care, day by day by discovery Sound outrageous? It absolutely is. Sound impossible? That's never stopped us before. Sound like hard work, intense research, collaboration with experts around the world, sheer brainpower meets unrelenting willpower? That's. Exactly. Right. We'll do whatever it takes to offer the best in care and empower the best in quality of life. And it's an approach that works - whether it's a patient who undergoes a new, life-saving procedure or a clinical researcher who finds promise in a new cancer treatment, exciting new medicine is happening at VCU Health.

We have it all:

• One college and four health sciences schools
• An academic medical center
• A Level I trauma center
• One of only two NCI-designated cancer centers in Virginia
• The region's only full-service children's hospital
• More than 800 physicians in 200 specialties
• With a community health center, dedicated research teams, facilities and valued partners in every field

Our medical teams are top notch. And we're not too shy to boast of internationally known physicians, some recognized as the best in the country, top-ranked local specialists and all-around all-stars at every level. From our very first years to our most recent advancements, we are driven to learn more, dig deeper, teach passionately and never rest in order to be a true leader in discovering what’s possible in health and recovery. We are a comprehensive system of care and a pioneer of health. Read VCU Health Year In Review for more about our accomplishments.