Guest Services Information Assistant

Virginia Commonwealth University Health; Richmond (VA); On-site; USD 21,000 - 30,000; Full time

Job summary

Virginia Commonwealth University Health seeks a Guest Services Information Assistant in Richmond, VA. You will greet patients and visitors, assist them with directions and obtaining visitation passes, and ensure that passes are issued only to authorized individuals.

You will monitor the activities of designated lobbies to maintain a safe environment and help patients who may be waiting for extended periods. The role requires clear communication in English and reliable customer service skills.

Qualifications

• Must possess reading and writing skills and comprehend and communicate in English.
• One year of previous customer service work experience.
• Must be able to rotate shifts including nights, weekends and holidays as needed.

Responsibilities

• Greet patients and visitors and assist them with directions and visitation passes.
• Ensure visitation passes are issued ONLY to visitors with permission.
• Monitor activities of assigned lobbies to maintain a safe environment.
• Assist patients who may be waiting for long periods.

Skills

Customer service

Education

High School Diploma or equivalent

English literacy

Job description

## Guest Services Information AssistantApply: Richmond, VA: Full time: Posted Today: R46651The Guest Services Information Assistant greets patients and visitors to the VCU Health System and to assist them with obtaining accurate directions and visitation passes. This job ensures that patients with restricted visitation are appropriately respected and visitor passes are issued ONLY to those visitors that have permission. This job also monitors activities of assigned lobbies to maintain a safe environment and to assist patients who may be left waiting for long periods.Licensure, Certification, or Registration Requirements for Hire: N/ALicensure, Certification, or Registration Requirements for continued employment: N/AExperience REQUIRED: N/AExperience PREFERRED:One (1) year of previous customer service work experience Previous experience keyboardingEducation/training REQUIRED:Must possess reading and writing skills and comprehend and communicate in EnglishEducation/training PREFERRED:High School Diploma or equivalentIndependent action(s) required:Determine when a visitor may not be allowed due to restricted list and advise accordingly.Notify supervisor of any situation which precludes expected job performance (computer outage, phone, etc.).Determine if parking validation is appropriate based on criteria for usage of visitor deck.Supervisory responsibilities (if applicable): N/AAdditional position requirements:Ability to rotate all shifts including nights (until 9pm), weekends and holidays as needed.Age Specific groups served: AllPhysical Requirements (includes use of assistance devices as appropriate):Activities: Prolonged sittingMental/Sensory: Strong recall, Reasoning, Problem solving, Hearing, Speak clearly, Write legibly, Reading, Logical thinkingEmotional: Fast pace environment, Able to handle multiple priorities, Frequent and intense customer interactions, Noisy environmentCompensation Range$15.30 - $22.95Actual salary offers will be based on several key factors to include relevant work experience, credentials, and qualifications. DaysEEO Employer/Disabled/Protected Veteran