Patient & Visitor Information Desk Associate

vcuhealth; Richmond (VA); On-site; USD 2,108,000 - 3,162,000; Full time

Job summary

VCU Health System seeks a Guest Services Information Assistant to greet patients and visitors and assist them with directions and visitation passes. The role ensures restricted visitors are handled appropriately and passes issued only to authorized individuals, while monitoring lobby activity for safety and helping patients who may wait.

Flexibility to rotate shifts, including nights, weekends and holidays, is required to support 24/7 operations and a high-demand environment.

Qualifications

• Must possess reading and writing skills and comprehend and communicate in English
• One year of previous customer service work experience (preferred)
• Previous experience keyboarding (preferred)

Responsibilities

• Determine when a visitor may not be allowed due to restricted list and advise accordingly.
• Notify supervisor of any situation which precludes expected job performance (computer outage, phone, etc.).
• Determine if parking validation is appropriate based on criteria for usage of visitor deck.

Skills

Customer service

Keyboarding

Education

Reading and writing in English

High School Diploma or equivalent

Job description

VCU Health System seeks a Guest Services Information Assistant to greet patients and visitors and assist them with directions and visitation passes. The role ensures restricted visitors are handled appropriately and passes issued only to authorized individuals, while monitoring lobby activity for safety and helping patients who may wait.

Flexibility to rotate shifts, including nights, weekends and holidays, is required to support 24/7 operations and a high-demand environment.