Hospital Lobby Concierge & Visitor Pass Specialist

VCU Health; Richmond (VA); On-site; USD 21,000 - 32,000; Full time

Job summary

VCU Health is seeking a Guest Services Information Assistant to greet patients and visitors, help them obtain accurate directions and visitation passes, and ensure that restricted visitors are handled properly and passes issued only to authorized individuals.

The role involves monitoring lobby activity to maintain a safe environment, assisting patients who may be waiting, and rotating all shifts including nights, weekends and holidays as needed.

Qualifications

• Must possess reading and writing skills and comprehend and communicate in English.

Responsibilities

• Greet patients and visitors, help obtain accurate directions and visitation passes.
• Ensure restricted visitors are handled properly and passes issued only to authorized individuals.
• Monitor lobby activity to maintain a safe environment and assist patients waiting.
• Rotate all shifts including nights, weekends and holidays as needed.

Skills

Customer service

English literacy

Education

High School Diploma or equivalent

Job description

VCU Health is seeking a Guest Services Information Assistant to greet patients and visitors, help them obtain accurate directions and visitation passes, and ensure that restricted visitors are handled properly and passes issued only to authorized individuals.

The role involves monitoring lobby activity to maintain a safe environment, assisting patients who may be waiting, and rotating all shifts including nights, weekends and holidays as needed.