Guest Services Information Assistant

VCU Health; Richmond (VA); On-site; USD 21,000 - 32,000; Full time

Job summary

VCU Health is seeking a Guest Services Information Assistant to greet patients and visitors, help them obtain accurate directions and visitation passes, and ensure that restricted visitors are handled properly and passes issued only to authorized individuals.

The role involves monitoring lobby activity to maintain a safe environment, assisting patients who may be waiting, and rotating all shifts including nights, weekends and holidays as needed.

Qualifications

• Must possess reading and writing skills and comprehend and communicate in English.

Responsibilities

• Greet patients and visitors, help obtain accurate directions and visitation passes.
• Ensure restricted visitors are handled properly and passes issued only to authorized individuals.
• Monitor lobby activity to maintain a safe environment and assist patients waiting.
• Rotate all shifts including nights, weekends and holidays as needed.

Skills

Customer service

English literacy

Education

High School Diploma or equivalent

Job description

The Guest Services Information Assistant greets patients and visitors to the VCU Health System and to assist them with obtaining accurate directions and visitation passes. This job ensures that patients with restricted visitation are appropriately respected and visitor passes are issued ONLY to those visitors that have permission. This job also monitors activities of assigned lobbies to maintain a safe environment and to assist patients who may be left waiting for long periods.

Licensure, Certification, or Registration Requirements for Hire: N/A Licensure, Certification, or Registration Requirements for continued employment: N/A Experience REQUIRED: N/A Experience PREFERRED: One (1) year of previous customer service work experience Previous experience keyboarding Education/training REQUIRED: Must possess reading and writing skills and comprehend and communicate in English Education/training PREFERRED: High School Diploma or equivalent Independent action(s) required: Determine when a visitor may not be allowed due to restricted list and advise accordingly. Notify supervisor of any situation which precludes expected job performance (computer outage, phone, etc.). Determine if parking validation is appropriate based on criteria for usage of visitor deck. Supervisory responsibilities (if applicable): N/A Additional position requirements: Ability to rotate all shifts including nights (until 9pm), weekends and holidays as needed. Age Specific groups served: All Physical Requirements (includes use of assistance devices as appropriate): Activities: Prolonged sitting Mental/Sensory: Strong recall, Reasoning, Problem solving, Hearing, Speak clearly, Write legibly, Reading, Logical thinking Emotional: Fast pace environment, Able to handle multiple priorities, Frequent and intense customer interactions, Noisy environment

Compensation Range

$15.30 - $22.95

Actual salary offers will be based on several key factors to include relevant work experience, credentials, and qualifications.

Days

EEO Employer/Disabled/Protected Veteran