Guest Services & Visitor Pass Specialist

Virginia Commonwealth University Health Systems; Richmond (VA); On-site; USD 21,000 - 32,000; Full time

Job summary

Virginia Commonwealth University Health Systems seeks a Guest Services Information Assistant to greet patients and visitors, helping them obtain directions and visitation passes. Role includes ensuring restricted visitors are handled appropriately and passes are issued only to authorized individuals.

Also monitors lobby activity to keep a safe environment and assists patients who may wait. Requires English reading/writing proficiency and flexibility for shift rotations including nights,

Qualifications

• Must possess reading and writing skills and comprehend and communicate in English.
• Experience preferred: basic keyboarding and customer service background.

Responsibilities

• Greet patients and visitors to the VCU Health System and guide them to their destination.
• Assist with obtaining accurate directions and visitation passes.
• Monitor lobby activities to maintain a safe environment and issue passes only to authorized visitors.
• Rotate shifts including nights, weekends, and holidays as needed.

Skills

Customer service

Keyboarding

Education

Reading & writing in English

High School Diploma or equivalent

Job description

Virginia Commonwealth University Health Systems seeks a Guest Services Information Assistant to greet patients and visitors, helping them obtain directions and visitation passes. Role includes ensuring restricted visitors are handled appropriately and passes are issued only to authorized individuals.

Also monitors lobby activity to keep a safe environment and assists patients who may wait. Requires English reading/writing proficiency and flexibility for shift rotations including nights,