Guest Services Information Assistant

Virginia Commonwealth University Health Systems; Richmond (VA); On-site; USD 21,000 - 32,000; Full time

Job summary

Virginia Commonwealth University Health Systems seeks a Guest Services Information Assistant to greet patients and visitors, helping them obtain directions and visitation passes. Role includes ensuring restricted visitors are handled appropriately and passes are issued only to authorized individuals.

Also monitors lobby activity to keep a safe environment and assists patients who may wait. Requires English reading/writing proficiency and flexibility for shift rotations including nights,

Qualifications

• Must possess reading and writing skills and comprehend and communicate in English.
• Experience preferred: basic keyboarding and customer service background.

Responsibilities

• Greet patients and visitors to the VCU Health System and guide them to their destination.
• Assist with obtaining accurate directions and visitation passes.
• Monitor lobby activities to maintain a safe environment and issue passes only to authorized visitors.
• Rotate shifts including nights, weekends, and holidays as needed.

Skills

Customer service

Keyboarding

Education

Reading & writing in English

High School Diploma or equivalent

Job description

The Guest Services Information Assistant greets patients and visitors to the VCU Health System and assists them with obtaining accurate directions and visitation passes. This job ensures that patients with restricted visitation are appropriately respected and visitor passes are issued ONLY to those visitors that have permission. This job also monitors activities of assigned lobbies to maintain a safe environment and to assist patients who may be left waiting for long periods.

Licensure, Certification, or Registration Requirements for Hire: N/A

Licensure, Certification, or Registration Requirements for continued employment: N/A

Experience REQUIRED: N/A

Experience PREFERRED

• One (1) year of previous customer service work experience
• Previous experience keyboarding

Education/training REQUIRED

• Must possess reading and writing skills and comprehend and communicate in English

Education/training PREFERRED

• High School Diploma or equivalent

Independent action(s) required

• Determine when a visitor may not be allowed due to restricted list and advise accordingly.
• Notify supervisor of any situation which precludes expected job performance (computer outage, phone, etc.).
• Determine if parking validation is appropriate based on criteria for usage of visitor deck.

Supervisory responsibilities (if applicable): N/A

Additional position requirements

• Ability to rotate all shifts including nights (until 9pm), weekends and holidays as needed.

Age Specific groups served: All

Physical Requirements (includes use of assistance devices as appropriate)

• Activities: Prolonged sitting
• Mental/Sensory: Strong recall, Reasoning, Problem solving, Hearing, Speak clearly, Write legibly, Reading, Logical thinking
• Emotional: Fast pace environment, Able to handle multiple priorities, Frequent and intense customer interactions, Noisy environment

Compensation Range

$15.30 - $22.95

Actual salary offers will be based on several key factors to include relevant work experience, credentials, and qualifications.

EEO Employer/Disabled/Protected Veteran